100 Cuci Privacy Policy – Malaysian Player Data Protection

1. Introduction & Scope of Privacy Policy

Welcome to the Privacy Policy page 100 Cuci. As a leading Malaysian online entertainment platform operator, we take our responsibility to protect player privacy with the utmost seriousness.

This Privacy Policy describes in detail how 100 Cuci collects, processes, stores, uses, and protects your personal data when you use our website, mobile app, or any of our services. It also outlines your rights regarding that personal data and how you can contact us to manage your personal information.

This policy applies to all users who visit, register, or use any part of the 100 Cuci, including the main website, member portal, mobile app, and all related services. By using our platform, you hereby acknowledge that you have read and understood this Privacy Policy.

2. Types of Personal Data Collected

100 Cuci collects several categories of personal data depending on how you interact with our platform. Below is a full list of data we may collect:

3. How We Collect Your Personal Data

100 Cuci collects your personal data through several different channels, depending on how you interact with our platform:

• Account Registration: When you register a new account at 100 Cuci, you are required to provide basic information such as your name, email, phone number, and identification details for the identity verification (KYC) process.
• Financial Transactions: Every deposit and withdrawal made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay generates transaction records required for financial compliance purposes.
• Platform Usage: Gaming activity data — including game type, slots played, Sports Betting on the Malaysia Super League or EPL, badminton, cricket, and e-sports — is collected automatically while you use the platform.
• Customer Support Interactions: All communications with the support team 100 Cuci via live chat, email, or phone may be recorded for training and service improvement purposes.
• Automated Technology: Cookies, web beacons, and other tracking technologies automatically collect technical data when you visit the website or use the 100 Cuci.
• Third-Party Sources: Where required by law, we may receive data from approved identity verification agencies or fraud prevention bodies in Malaysia.

4. Purposes of Personal Data Use

100 Cuci uses collected personal data solely for legitimate and transparent purposes. The primary purposes for which your data is used are as follows:

• Account Management: Create, verify, and manage your member account, including secure login processes and detection of suspicious activity.
• Transaction Processing: Processing all deposits of RM10 and above and fund withdrawals, including identity verification to safeguard your financial security.
• Legal Compliance: Meeting compliance obligations under Malaysian law, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Service Communications: Sending important account-related notifications, terms updates, promotional bonus information, and security alerts.
• Personalise Your Experience: Personalise game recommendations, slots, Live Casino options, and bonus offers based on your gaming preferences.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or unauthorised access to your account.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer timely, appropriate assistance.
• Platform Improvements: Analysing aggregated usage data to improve platform performance, stability, and user experience 100 Cuci as a whole.

5. Data Sharing with Third Parties

100 Cuci does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may share your data with the following parties:

• Payment Service Providers: Payment gateways such as Touch 'n Go eWallet, GrabPay, and FPX processors receive only the minimum transaction data required to securely process your deposits and withdrawals.
• Licensed Game Providers: Casino and slots game providers partnering with 100 Cuci may receive anonymous player identifiers solely for the purpose of game delivery.
• Regulatory Bodies & Law Enforcement: We are required to disclose certain data to Malaysian authorities when mandated by a court order or a directive from a legitimate regulatory body.
• Identity Verification Services: Licensed KYC verification agencies in Malaysia that assist us in verifying player identities and preventing money laundering.
• IT Service Providers: Server hosting companies and cybersecurity service providers that assist in running the platform's technical operations 100 Cuci, subject to strict confidentiality agreements.

6. Data Storage & Security

Protecting your personal data from unauthorised access, loss, or misuse is our absolute priority 100 Cuci. We implement multiple layers of technical and organisational security to ensure optimal data protection:

• Data encryption in transit using TLS 1.3 and 256-bit SSL.
• Data at rest encryption across all servers.
• Role-based access control (RBAC) — only authorised personnel may access player data.
• Two-Factor Authentication (2FA) enforced for all internal administrative access.
• Round-the-clock security monitoring with real-time intrusion detection.
• Daily encrypted data backups stored across geographically separate redundant data centres.
• Independent penetration testing conducted twice a year.

Data Retention Period: 100 Cuci retains your personal data for as long as your account remains active and for a minimum additional period of 7 years following account closure, in accordance with Malaysian legal compliance requirements. Data that is no longer needed is securely deleted using approved data disposal methods.

7. Use of Cookies & Tracking Technologies

Platform 100 Cuci uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your account.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting data on how players use the platform 100 Cuci to help us identify areas for improvement. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display theme, and account settings so you don't have to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand aggregated usage patterns to plan better platform improvements for Malaysian players.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the platform 100 Cuci yours.

8. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data 100 Cuci hold:

9. Protection of Children's Data

Platform 100 Cuci is not intended for individuals under the age of 18. We do not knowingly collect or process the personal data of minors under 18 years of age.

If you are a parent or guardian and suspect that your underage child has registered an account or provided personal data to 100 Cuci, please contact us immediately at support@100cuci-bangla.com. We will investigate the matter and delete all related data as soon as possible.

100 Cuci uses age verification procedures during registration, including checks against Malaysia's MyKad identity document, to prevent underage individuals from accessing our platform.

10. Privacy Policy Amendments

100 Cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legal requirements, or changes to the services we offer.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to all registered members 100 Cuci at least 14 days before the changes take effect.
• Displaying a prominent notice on the platform's main page for 30 days.

Continued use of the platform 100 Cuci after the effective date of any amendment shall be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

11. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 100 Cuci handling your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: support@100cuci-bangla.com (subject: "Data Privacy")
• Live Chat: Available 24/7 on the platform 100 Cuci
• Response Time: Within 3 business days for general enquiries; 14 business days for formal requests relating to data rights